Shipping & Delivery Policy
At Love All Things Quirky, we’re committed to processing and delivering your orders as quickly and carefully as possible.
Order Processing
- Orders are typically processed within 1–2 working days.
- Please note: Weekends and bank holidays are not included in processing times.
- You will receive a confirmation email once your order has been dispatched.
We always aim to get your items to you swiftly while maintaining the highest level of care and service.
Shipping Services
We use trusted couriers, including Royal Mail and other reliable delivery partners, to ensure your order reaches you safely.
Damaged Orders
We take every precaution to pack your items securely. However, if your order arrives damaged, please contact us at:
returns@loveallthingsquirky.co.uk
Include the following in your email:
- Photos of the damaged item(s)
- Your order number
- A brief description of the issue
We will respond within 48 hours to resolve the matter as quickly as possible.
If you have any further questions about delivery or shipping, we’re here to help! Just reach out via email and we’ll be happy to assist you.
Returns Policy
At Love All Things Quirky, we want you to be delighted with every purchase you make. However, we understand that sometimes you may need to return or exchange items. Below is our returns policy to help guide you through the process.
Your Consumer Rights
When you buy goods from a business, you have legal rights under consumer law. These include the right to claim a refund or replacement if the goods are faulty or not as described.
Changed Your Mind?
In addition to your statutory rights, we offer the option to exchange an item or receive a credit note (equal to the value of the goods purchased, minus postage costs) if you change your mind – provided the item is:
- Returned within 14 days of purchase
- In its original condition and packaging
- Accompanied by proof of purchase
Please note: We do not offer refunds for change-of-mind returns. Postage costs are not included within your exchange.
Made to Order & Custom Products
- Made-to-order furniture by 366 Concept and HKliving is non-returnable unless damaged or faulty upon delivery. Please ensure you are happy with the colour, fabric, and size before ordering.
- Wallpapers are printed to order. Refunds will only be issued if there is a fault in the print or pattern repeat. We recommend ordering a sample and using a wallpaper calculator or consulting a decorator to determine quantity. Please refer to the Wallpaper Hanging Guide for further details.
- Fabrics are printed to order and are non-returnable unless there is a clear fault with the print or pattern match. Please consult your upholsterer or curtain maker before ordering.
Faulty Goods
If your item is faulty or damaged, we are happy to offer a replacement or refund, as long as you provide proof of purchase.
For online purchases, please contact us within a reasonable time and within 14 days of discovering the fault:
returns@loveallthingsquirky.co.uk
Please include photos and a brief description of the issue. We aim to respond within 48 hours.
Return Address
Please return items to:
Love All Things Quirky11 Market Place
Guisborough
North Yorkshire
TS14 6BN
Items must be returned in their original packaging. Refunds will be processed back to your original payment method once the item has been inspected. We will refund postage costs only if the item is faulty or damaged in transit.
If you have any questions about your order or our returns policy, please don’t hesitate to contact us at:
returns@loveallthingsquirky.co.uk
Thank you for shopping with Love All Things Quirky.
