1. About Us
These Terms & Conditions apply to all sales made by Love All Things Quirky, a UK-based retailer of bespoke upholstered furniture.
Registered address: 11 Market Place, Guisborough, North Yorkshire TS14 6BN
References to “we”, “us” or “our” are to Love All Things Quirky
References to “you” or “the customer” are to the purchaser.
2. Bespoke Furniture
All sofas, chairs and upholstered items sold by us are bespoke and made to order, manufactured specifically to your chosen:
- Design and configuration
- Fabric and colour
- Size and finish
Each piece is individually made, and no two items will be identical.
3. Product Information & Measurements
All our furniture has:
- Solid Hardwood Frame, Serpentine Sprung Base and feather filled cushions.
- Seat cushions can be feather wrapped seat cushions or Quallofil Blue Eco fibre seat cushions (to be requested at time of purchase), back cushions and scatter cushions are feather filled.
We endeavour to ensure that all product descriptions, specifications, images and dimensions are as accurate as possible. Images are for illustrative purposes only.
Due to the bespoke nature of our furniture:
- All measurements are approximate and subject to a tolerance of up to ±2%
- Striped and patterned fabrics may not align exactly as shown in images as these are for illustrative purposes only.
- Pattern placement on fabric will vary from piece to piece and is not considered a defect.
- Fabric colours and textures may appear different on screens due to individual device settings and lighting conditions.
We strongly recommend requesting fabric samples prior to placing an order to ensure the fabric is suitable for your requirements.
Once an order is placed, it is deemed that you have accepted these natural variations.
4. Prices & Payment
- All prices are in GBP (£)
- Free nationwide delivery is included for mainland UK.
- Full payment is required at the time of order.
- Full payment must be received before delivery takes place.
- The price of any Product may change from time to time, but changes will not affect any order we have accepted.
- We accept payment with the payment methods that are listed on the website. Products are to be paid for in advance. We offer the following payment options such as PayPal pay later. Further information on Paypals terms and conditions are here.
Ownership of goods remains with us until full payment has been received.
5. Order Confirmation
Your order becomes binding once:
- Payment has been received
and
- Written order confirmation has been issued (order form signed in store and/ or online receipt email)
You are responsible for checking all order details carefully. Please take time to check your order before submitting your order to us. If you are in doubt please email info@loveallthingsquirky.co.uk
Once order has been accepted, production has commenced, changes will not be possible.
6. Cancellation & Returns
Under the Consumer Contracts Regulations 2013, bespoke or made-to-order items are exempt from the 7-day cancellation period.
This means:
- Once production has begun, bespoke orders cannot be cancelled.
This does not affect your statutory rights in the event of faulty or misdescribed goods.
7. Delivery
We offer complimentary nationwide delivery to mainland UK (including Northern Ireland), carried out by a two-person white glove delivery team.
Delivery timeframes are provided in good faith, and our team will contact you in advance to arrange a convenient delivery date.
Once you’ve arranged your delivery slot then please ensure you are at the property for arrival of your furniture on the date and time agreed. If for any reason you are not home at the time scheduled then this will be deemed as a failed delivery and a further time and date will have to be arranged at a cost to the customer.
White Glove Delivery Service
Our white glove service includes:
- Two-person delivery team.
- Placement of your furniture in the room of your choice.
- Fitting of sofa feet where applicable.
- Removal and disposal of all protective packaging. This does not include old furniture so please ensure you have cleared the room of choice to ensure a seamless delivery service.
This service is designed to ensure your furniture arrives and is installed with the care and attention it deserves.
Sofa Construction & Access
All of our sofas are manufactured with removable arms as standard to assist with access.
Where access is particularly restricted, sofas can be manufactured with a bolt-on back, allowing assembly within your home. This option must be agreed at the time of order, prior to manufacture.
Preparing for Delivery
To allow our delivery team to carry out the service safely and efficiently, we kindly ask that you ensure:
- Clear and unobstructed access to the delivery route.
- The room of choice is cleared and ready for placement.
- Doorways, hallways and staircases are free from obstacles.
Failure to ensure sufficient space may result in delays or an incomplete delivery, if this is the case a redelivery and a further charge will be added.
Customer Responsibility
It is the customer’s responsibility to:
- Ensure accurate access measurements are taken prior to ordering.
- Confirm that furniture will fit through all access points.
We regret that we cannot accept responsibility for:
- Failed deliveries due to insufficient access
- Additional costs caused by incorrect measurements
- Furniture that cannot be delivered due to access restrictions
Our Recommendation
If you have any concerns regarding access or space, we strongly encourage you to contact us on info@loveallthingsquirky.co.uk before placing your order, so we can advise on the most suitable construction option for your home.
8. Risk & Ownership
Ownership transfers only once full payment has been received.
Risk passes to you upon delivery.
9. Inspection on Delivery
Please inspect your furniture carefully upon delivery.
You must notify us within 48 hours if:
- Goods are damaged.
- Goods are incorrect.
- Any components are missing.
Failure to notify us within this timeframe may affect your ability to make a claim.
10. Faulty Goods & Your Statutory Rights
Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality.
- Fit for purpose.
- As described.
If your furniture is faulty:
- You have a 30-day right to reject for a full refund.
- After 30 days, we will offer a repair or replacement.
- If repair or replacement is unsuccessful, you may be entitled to a refund or price reduction.
These rights apply to bespoke items.
11. Guarantees
Structural Frame Guarantee
We offer a 25 year guarantee on the structural integrity of furniture frames for furniture purchased for private domestic use.
This guarantee covers:
- Manufacturing defects in frame construction.
This guarantee does not cover:
- Normal wear and tear.
- Damage caused by misuse, alterations or inadequate care.
- Accidental or deliberate damage.
- Furniture purchased for commercial, contract, rental or hospitality use.
- Display, showroom or clearance items, which are sold as seen at the time of purchase.
Fabric Guarantee
We offer a 2 year guarantee on fabrics for furniture purchased for private domestic use, covering:
- Stitching faults.
- Manufacturing or material defects affecting quality.
This guarantee does not cover:
- General wear and tear.
- Fading caused by sunlight or heat.
- Pilling, flattening or softening of fabrics over time.
- Damage caused by pets, misuse or incorrect cleaning.
- Furniture purchased for commercial, contract, rental or hospitality use.
- Display, showroom or clearance items, which are sold as seen at the time of purchase.
Display & Clearance Items
Furniture purchased as:
- Display.
- Showroom.
- Clearance.
- Ex-display.
Display furniture is sold as seen and purchased at the time of sale and is excluded from our guarantees.
This does not affect your statutory rights in relation to faults present at the time of purchase that were not disclosed.
Commercial & Rental Use
Furniture purchased for:
- Commercial use.
- Rental properties.
- Hospitality or contract environments is excluded from our guarantees, as these settings involve usage beyond normal domestic conditions.
Important Note
Guarantees apply only to the original purchaser and are non-transferable.
12. Cushions & Maintenance
Cushion inners require regular maintenance to maintain their shape and comfort.
This includes:
- Plumping and turning cushions frequently.
- Rotating cushions where applicable.
Flattening and softening of cushions over time is normal and not considered a fault.
13. Care & Use
Furniture must be used and cared for in accordance with the care card instructions provided. Failure to follow care guidance may invalidate guarantees or claims.
14. Liability
We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987.
15. Data Protection
Personal data is processed in accordance with the UK GDPR and Data Protection Act 2018.
Please see our Privacy Policy for further information.
16. Complaints
If you have a complaint, please contact us at: info@loveallthingsquirky.co.uk
We aim to resolve all complaints fairly and promptly.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the English courts.
